Req ID:100372
We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 38 900 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.
PrWM - Project Warranty Manager
Mission & Responsibilities
- Manage (QCD) all the warranty activities (PM delegation): consignment, reliabilty&availability, problem solving, reparation under warranty and modification deployment
- Prepare and communicate REX to the organization
Manage all the warranty activities :
- Consignment: manage the definition and purchasing of the consignment stock
- Reliabilty:
- collect train failure and reparations (depot records in database), ensure failures Quality data captured
- Monitor project reliability performance , analyse and identify gaps between products reliability and contractual targets
- Implement reliability growth plan, ALSTOM (including PUs) and external supplier
- Evaluate the previsionnal impact of modifications on the reliability
- Availability: manage fleet availibility in coherence with targets, reparations to implement and logistics issues (through after sales activities)
- Problem solving:
- cararacterize the issues , and coordonate the investigations
- manage problem solving with different metier, PUs and suppliers,
- in respect of AT targets: containment, corrective actions
- use and adjust the maintenance plan according to events and modification applied
- use PST to follow up prolem solving
- Reparation under warranty: manage the activities to insure spares availability, preparation of reparation (onshore&offshore) and deploy the reparations in depot
- Modification deployment: manage the activities to insure spares availability and deploy the modification in depot and insure configuration update
- WP Management: consolidate warranty costs, actual, engaged and forecast in order to secure EAC
- Customer relation:
- ensure direct customer relation for daily activities
- contribute to prepare warranty exit protocoles
- REX: consolidation from projects REX through regular update of database
KPI
- Availability and reliability of products
- reactivity to contain and solve issues (PST KPIs)
- progress of warranty exit action plan
- reparation progress
- Manage Warranty Dashboards per project
Candidate Requirements
- Educational requirements
- Master in Engineering (Management background depending on the size of the project)
- Technical Knowledge / Experience
- Awareness on Processes and Products delivered in the project, Experience in Quality / audit are appreciated
- Fluent in English
- Behavioral and Technical Skills / Competencies
- Rigor, Discipline and communication
- Job Location / Mobility
- Project team location-and offshore depot site
An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers. We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.
Job Segment: Database, Technology
